Managed Services

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Security Operations Centre

Incidents aren’t restrained only to normal business hours and neither are PRR.

Security never sleeps and through the provision of a 24/7 Operations Centre, PRR helps provide our client base with around the clock access to expert Operational Security and Cybersecurity coverage.  From incident response and compliance management through to lone worker welfare checks and even conducting live inductions, our team is well versed across the industry nuances necessary to navigate any challenges that may arise.   

The Operation Centre activity/incident reporting dashboard and communication escalation processes are tailored for each client to ensure the reporting is commensurate with their needs.  Our specialist operators also monitor specific systems and feeds to provide a flawless integration of real-world actionable intelligence. Upon commencement, part of the PRR mapping process identifies the commensurate activity/incident reporting content, method and frequency to ensure we “reduce the noise” and find that perfect balance between “Communicate and Over-Communicate”. 

Our Operations Centre provides you access to 24/7 trusted expertise to help protect your business. We act as an extension of your teams and through effective resourcing and forging a deep understanding of your organisation, we provide peace of mind knowing that incidents will be managed effectively to minimise any potential disruption to your organisation. 

To leverage our experts to help with your day to day security activity, incident monitoring and threat analysis, reach out today. Be compliant, responsive and secure.

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Security Management

Through our Security Management Service provision, PRR provides the option of appointing and utilising a vetted and experienced Security Manager without the extra complications and costs of recruitment. This service can be utilised either to enhance an existing team or create an entirely new project/team framework. All PRR Security Managers are trained in the most current processes, standards and technologies and this is underpinned with proven successful operational and strategic leadership skills. 

Whether it be to bolster the team whilst covering sickness or holidays or as a catalyst to help advance the organisation towards its strategic objectives, PRR has the most suitable Security Manager within our ranks. Our specialist team members can be provided on a project basis or through a retained/embedded engagement. We take a detailed approach to organisational review and task mapping to ensure seamless service commencement and an alignment to the organisation’s vision, values and objectives. 

Our Security Management services are also utilised to manage external suppliers (from initial review and selection through to ongoing performance and compliance management) where specialist skills and experience is needed to ensure that no additional organisational risks are obtained through these potentially vulnerable times.

The PRR Security Management service allows you to have high-level industry specialist leaders “as you need them” which gives an organisation immediate access to excellence at a fraction of the cost. We can also provide our experts as long term or project-based solutions to assist with items such as advisory services, the development and implementation of security frameworks or the development and implementation of policy and procedure frameworks.

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Incident Review / Investigation

PRR can assist clients by implementing incident response models for all conceivable events, to ensure intelligent handling as well as efficient recovery from incidents that may have a negative impact of the risk profile of a client.

Our response modelling is based on decades of industry experience as well as extensive research of best practice and industry guidelines that have yielded positive outcomes. PRR’s incident review framework provides clients with comprehensive feedback and data on the manner in which incidents are managed, including the performance and awareness levels of relevant persons. A key element of this service is the ongoing improvement function where PRR emplace strategies to educate personnel on incident prevention and management, to reduce the likelihood of the recurrence of deficient performance. An integral component of managing incidents is ensuring the correct communication channels are utilised, to ensure structured escalation and reporting of incidents as well as the activation of efficient and orderly response mechanisms. PPR can formulate your communications plans to ensure conformance with the above as well as develop contingency reporting systems.

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Security Induction

First impressions count and a smooth and well-planned inductions help team members feel engaged and valued and afford them the best possible chance of a positive commencement.  PRR can assist with the tailored development and subsequent implementation of effective organisational wide or client/site-specific induction programs to ensure security and other frontline personnel have the necessary skills, knowledge and awareness to perform the security and risk requirements of their role effectively. 

If developed and managed properly, a security induction program provides personnel with the best chance of success with their roles through a deeper understanding of the totality and complexity of the position. Security induction programs help operationalise Standard Operating Procedures workplace safety programs and Security Management Plans and can be further reinforced through PRR’s annual retraining programs to prop up the learning curve. 

For organisation’s operating outside the standard business hours, our Operations Centre personnel are well versed in the delivery of induction programs over E-Learning or Virtual Meeting platforms and this is of particular benefit when short notice resource upscaling is required. The PRR Security Induction development and delivery service help minimise the risks associated with rapid resource upscaling through our transparent and tested process whilst simultaneously, introducing new team members to your mission, goals and values. 

Improved training programs directly translate into enhanced service delivery, decreased turnover and they are great commencement points for the introduction of a Culture of safety and security in the workplace.

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Procedural Development

With over 130 years combined security, safety and risk mitigation experience, PRR is well placed to assist with each of the key steps necessary to effectively develop and implement robust policy and procedure frameworks to help ensure the security of your entire operation. From managing the initial stakeholder review (to discuss the potential impact of hew policies and to ensure it is underpinned by operational efficiency and the organisation’s vision and values) and organisational gap analysis/mapping process, through to the physical documentation preparation our Team can take the pain out of this substantive process and provide best practise policy and procedural frameworks commensurate with your needs and risk landscape.

Policies and procedures are created to clarify expectations and provide guidance on how to consistently and effectively manage various situations and further, provide direction on what is appropriate or unacceptable behaviour. The correct framework helps employees understand the totality of the expectations of their role and also helps maintain order within an organisation whilst ensuring all are treated fairly and equally.

PRR’s Policy and Procedure documentation is provided in clear language, aligned to any existing organisational document control framework and contains the necessary Purpose Statement, Specifications Content, Implementation and Communication Guidelines, Glossary and Document Review guidelines.

Well written policies that are reviewed to ensure continuous improvement can be effective communication devices and employee relation tools that illustrate the organisation’s commitment to a positive, fair and equitable work environment and as such, are crucial items that deserve the proper due diligence.

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SECURITY & RISK CONSULTING

At its core, PRR truly understands that each organisation has a unique risk landscape and as such, a highly personalised approach needs to be undertaken to ensure that any risk treatments…

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SECURITY MASTER PLANNING

The need to navigate today’s uncertainties has never been greater and PRR are well placed to assist your organisation anticipate, adapt and respond to change in this complex and volatile environment.

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SECURITY & COMPLIANCE AUDITS

The tailored development, review and subsequent effective implementation of risk mitigation programs and overarching security management and safety plans/systems is a very specialised…

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INCIDENT RESPONSE

Incident response is a handful for any organisation and PRR can assist clients by implementing incident response models and methodologies for all conceivable events, to ensure intelligent handling as well as efficient recovery from incidents …

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SPECIALISED TRAINING

PRR provides specialised training for Armed Robbery Prevention, Situational Awareness, Conflict Identification & Mitigation, Developing a Security Culture, Emergency Response, Site Vulnerability Assessments, Pre-Incident Behaviours & Active Assailant Response.

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HPI & HNWI

PRR understands there is no cookie-cutter approach to effective personal protection as the designed and implemented framework needs to be tailored to include balancing lifestyle choices and personal preferences with protective efforts and best practise.

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Testimonials

I would highly recommend Praesidium to any organisation seeking to upskill their workforce and mitigate their organisation’s vulnerabilities.

Steve Van Zwieten, CPP, Managing DIrector, Exact Security

I found Scott’s training to be highly professional, effective, and it was well-received by all who attended, including 2 of our service executives. I have since recommended Praesidium Risk Services to a client and will continue to recommend their services for this type of training.

Scott Nelson, Operations Manager, Gold Crest Security

Since placing our duty management team through the conflict management training program with Praesidium Risk, we’ve witnessed a tangible, and measurable improvement in our team and a reduction in conflicts.

Ben McGuinness ACCM, CHARI, JP, Operations and People Manager Moorebank Sports Club

Redcape Hotel Group has engaged Scott Taylor from Praesidium as our external Security Consultant since November 2015. Scott’s role has been quite diverse and he has been a key element in the development and progression of Redcape’s Security Vision.

Joel Cronan, General Manager Operations, Redcape Hotel Group

We engaged Scott Taylor at Praesidium to do some work with our Management team as well as all Frontline Staff and the feedback from all levels has been overwhelmingly positive. Drawing from diverse areas of study, citing real-life examples and delivered in an engaging and entertaining manner, this program was exactly what we were looking for to raise awareness of real-world challenges we face from both a risk management and customer service perspective

Michael Ruggeri, HR Manager Windsor RSL
We engaged Scott Taylor from Praesidium to conduct Advanced Conflict Training sessions for our security personnel and club Management. Scott provided valuable insight into security fundamentals and overall risk assessment. His information was backed up with real life accounts (experience and footage) and we would definitely recommend Scott for this type of training.
Nely Moat , HR Advisor, Parramatta Leagues Club