Incident response is a handful for any organisation and PRR can assist clients by implementing incident response models and methodologies for all conceivable events, to ensure intelligent handling as well as efficient recovery from incidents that may have a negative impact of the risk profile or reputation of an organisation. Our services ensure no time is wasted and we provide fast, prioritised response to incidents that is cost-effective. Our response modelling is based on decades of successful industry experience as well as extensive research of best practice and industry guidelines that have yielded positive outcomes. Our response resources are scalable and provide clients with a single focal point for engagement with a representative that knows your business, your teams and your priorities.
PRR’s incident review framework provides clients with comprehensive feedback and data on the manner in which incidents are managed, including the performance and awareness levels of relevant persons. A key element of this service is the ongoing improvement function where PRR employ strategies to educate personnel on incident prevention and management (based on tailored training content development and refinement), to reduce the likelihood of the recurrence of deficient performance.
When incidents occur, every minute wasted can cost a business money and an integral component of managing incidents is ensuring the correct communication channels are utilised, to ensure structured commensurate escalation and reporting of incidents as well as the activation of efficient and orderly response mechanisms. PPR can formulate your communications plans to ensure conformance with the above as well as develop contingency reporting systems.