Incident Response
Incident response is a handful for any organisation and PRR can assist clients by implementing incident response models and methodologies for all conceivable events, to ensure intelligent handling as well as efficient recovery from incidents that may have a negative impact of the risk profile or reputation of an organisation.
Incident Response
Incident response is a handful for any organisation and PRR can assist clients by implementing incident response models and methodologies for all conceivable events, to ensure intelligent handling as well as efficient recovery from incidents that may have a negative impact of the risk profile or reputation of an organisation. Our services ensure no time is wasted and we provide fast, prioritised response to incidents that is cost-effective. Our response modelling is based on decades of successful industry experience as well as extensive research of best practice and industry guidelines that have yielded positive outcomes. Our response resources are scalable and provide clients with a single focal point for engagement with a representative that knows your business, your teams and your priorities.
Incident Reviews
PRR’s incident review framework provides clients with comprehensive feedback and data on the manner in which incidents are managed, including the performance and awareness levels of relevant persons. A key element of this service is the ongoing improvement function where PRR employ strategies to educate personnel on incident prevention and management (based on tailored training content development and refinement), to reduce the likelihood of the recurrence of deficient performance.
Communications Plans
When incidents occur, every minute wasted can cost a business money and an integral component of managing incidents is ensuring the correct communication channels are utilised, to ensure structured commensurate escalation and reporting of incidents as well as the activation of efficient and orderly response mechanisms. PPR can formulate your communications plans to ensure conformance with the above as well as develop contingency reporting systems.
Testimonials
I had two staff attend the Conflict Identification & Response Methodology Program training on the 28th October 2021. My staff said the training was fantastic. Clear information, good interaction with Scott – the facilitator and really helpful guidance. One of the team actually used training points when confronted by an intoxicated client in the office. Highly recommend for anyone who interacts with the community
The training was really relevant to the work that I do and loved the de-escalation techniques and talk down process. The facilities were great and it was a really flexible learning environment
I would highly recommend Praesidium to any organisation seeking to upskill their workforce and mitigate their organisation’s vulnerabilities.
I found Scott’s training to be highly professional, effective, and it was well-received by all who attended, including 2 of our service executives. I have since recommended Praesidium Risk Services to a client and will continue to recommend their services for this type of training.
Since placing our duty management team through the conflict management training program with Praesidium Risk, we’ve witnessed a tangible, and measurable improvement in our team and a reduction in conflicts.
Redcape Hotel Group has engaged Scott Taylor from Praesidium as our external Security Consultant since November 2015. Scott’s role has been quite diverse and he has been a key element in the development and progression of Redcape’s Security Vision.
We engaged Scott Taylor at Praesidium to do some work with our Management team as well as all Frontline Staff and the feedback from all levels has been overwhelmingly positive. Drawing from diverse areas of study, citing real-life examples and delivered in an engaging and entertaining manner, this program was exactly what we were looking for to raise awareness of real-world challenges we face from both a risk management and customer service perspective
We engaged Scott Taylor from Praesidium to conduct Advanced Conflict Training sessions for our security personnel and club Management. Scott provided valuable insight into security fundamentals and overall risk assessment. His information was backed up with real life accounts (experience and footage) and we would definitely recommend Scott for this type of training.